Privacy Policy
Your personal information will never be shared by Nappa Studio ever, for any reason.
Payment
Nappa Studio uses a secure online credit card service for all online purchases. Simply click on the "Add to cart "icon located at the bottom of each product.
PayPal, one of the leading providers of online transactions manages all shopping process. Please refer to their web site for more information.
Tax
California sales tax (8.25%) for California residents
Shipping
to continental U.S.
Outside U.S.Customers............Please email us for shipping quote before placing an order.
Lead Time
All items are usually made to order. So please allow 4-6 business days to be created and shipped. You will receive a e-mail notification once your order has shipped.
We usually ship product(s) by USPS priority mail from San Francisco Bay Area..
If shipping is delayed for any reasons beyond 6 days, we'll email you with the estimated shipping date.
Return Policy
We take pride in the quality and craftsmanship of all of our products. It is very important to us that you are both happy and 100% satisfied with any items purchased from us. If the product does not meet your expectations upon arrival, simply email us for a return authorization number (RAN)and return the product within 3 days from the date you received the merchandise for a refund. The return address varies depend on the merchandise number. We'll inform you where to return the merchandise(s) at the same time you receive the RAN. Sale items are non-refundable.
- Item(s) must be unused and in the same condition as received. We suggest that all items be returned to us by a shipping method in which you can get a tracking number. If we do not receive a return (or it does not show up in our records as having been received), we cannot refund. We're not responsible for the packages been lost or damaged during transit caused by the shippers. Adding insurance is highly recommended for your return.
- All shipping charges on returned merchandise are non-refundable. Item(s) must be sent back prepaid in its original package, we can't accept C.O.D. If the return is due to NAPPA STUDIO's error, the initial shipping fee will be waived.
- We will refund your money via Paypal once the package has been received and processed.
